gb99 owner's Commitment to Responsible Gaming
Sports and casino gaming are a form of entertainment — but enjoying them within limits is what matters most. At gb99 owner, we believe every player has the right to set their own limits and should be able to get support when needed.
Not for Anyone Under 21 Years of Age
All services at gb99 owner — slots, live casino, cricket betting, jackpots, and all other gaming activities — are for persons aged 21 and above only. Age is verified based on the information provided at registration. Under our terms and conditions, minors cannot open an account, and any such account is closed immediately.
If a family member is a minor and you want to protect them from online gaming, please contact our support team. gb99 owner is always ready to provide advice on parental controls.
More detailed information on responsible gaming — such as how to set limits and the self-exclusion process — can be found on our FAQ page.
Self-Control Tools and Limit Setting
gb99 owner provides a range of voluntary tools that let you control how much you play, how long you play, and how much you spend.
Deposit Limit
Set your own maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, it will not be possible to deposit beyond that amount.
Session Time Limit
Set a maximum duration for continuous play. After the specified time, your session will end automatically and you will be prompted to take a break.
Temporary Account Suspension
Pause your account for a set period — anywhere from 24 hours to several weeks. During this time, logging in or placing bets will not be possible.
Permanent Self-Exclusion
If you want a long-term break, choose permanent self-exclusion. Once activated, your account cannot be reactivated. This process can be started through the support team.
Reality Check Reminders
You will receive pop-up notifications at regular intervals reminding you how long you have been playing and how much you have spent.
Gaming History Review
You can view your betting and gaming history at any time. This gives you a complete picture of how much you have deposited, withdrawn, and the total time you have spent.
Warning Signs of Problem Gaming
Recreational gaming can sometimes turn into an addiction. If the signs below appear, it is important to take notice and seek help.
- Developing a tendency to bet more in an attempt to recover money lost on previous bets.
- Spending more and more time gaming while losing interest in family, friends, or work.
- Hiding from family how much money you are spending on gaming.
- Covering daily essential expenses — food, bills, or debts — using money set aside for gaming.
- Repeatedly trying to stop playing but failing, and feeling restless or irritable as a result.
- Constantly thinking about gaming — what your next bet will be or where you will get the money.
- Using gaming to cope with stress, frustration, or loneliness.
Check Your Gaming Behaviour
Ask yourself the questions below. If you answer "yes" to most of them, consider seeking help.
- Am I spending money beyond my set budget?
- Do I become irritable after a loss or avoid talking to family?
- Do I stay up late playing, skipping sleep or meals?
- Do I feel uneasy or anxious when I cannot play?
- Have I borrowed money from loved ones to place bets?
Where to Find Support
Asking the right people for help instead of facing this alone is a sign of courage. Both gb99 owner and your family are here for you.
gb99 owner Live Chat & Email
Our support team is available 24/7, seven days a week, in Bengali and English. For setting account limits, or requesting a temporary or permanent closure — contact us via live chat or email.
Family & Close Ones
Open up to a trusted family member or friend about your situation. The empathy and attention of someone close to you plays an important role in overcoming problematic gaming.
Professional Counselling
Consult a mental health specialist or addiction counsellor. Both government and private mental health services are available in Bangladesh — feel free to reach out to a psychiatrist or psychologist.
gb99 owner's Responsible Gaming Pledge
gb99 owner believes that gaming is first and foremost entertainment — not a livelihood or source of income. Our goal is to create an environment where players can enjoy themselves safely, with awareness and in control of their own decisions.
If our team ever feels that a player's behaviour is heading toward problematic gaming, we may reach out directly to offer support. You can learn more about gb99 owner's values and operations on our About Us page.
All policies described on this page and the obligations related to responsible gaming are consistent with the data protection principles stated in our Privacy Policy.
What gb99 owner Ensures
- No one under 21 years of age will be allowed to open an account or participate in gaming
- Self-exclusion requests will be actioned promptly, and no promotional messages will be sent to an excluded player
- Contact via live chat or email for support will receive a quick response
- A set deposit limit will not be increased without a request from the player
- Gaming history will always be visible in a transparent manner
- Players will never be pressured to accept any bonus or promotion
Want to Set a Limit?
Let the support team know to set a limit of your choice. Tell us your requirement via live chat or email and our team will help you take the right steps.
A decrease in deposit limit takes effect immediately. An increase request takes some time to process — this is intentional.
Questions About Responsible Gaming
Common questions from players about responsible gaming, along with their answers.